FAQs

All our cheeses are vegan, including the truffle oil, which is a natural extract derived from mushrooms to taste like truffle.

So, are your cheeses suitable for vegans?
Yes, 100% vegan. No dairy, no animal products.

Do your cheeses contain palm oil?
No, our cheeses are palm-oil free.

Are your products organic?
Not currently, but we always source high-quality ingredients.

Do your cheeses melt?
Yes, our Bluffalo Notzarella is designed to melt beautifully on pizza or toasties.

Do you use artificial flavours or preservatives?
No, all our cheeses are free from artificial flavours and preservatives.

Is it safe to eat during pregnancy?
The fresh and aged cheeses are made with live cultures, and they are not pasteurised. Please check with your doctor for professional advice.

What's the shelf life?

The products usually come with a shelf life between 2 to 4 months, and everything can be frozen before the Use By date. Defrost in the fridge and consume as normal.

How long does your cheese last once opened?
Our cheeses should be eaten within 5–7 days once opened and kept refrigerated at all times. Always check the best-before date on the pack.

Can I freeze your cheese?
Yes, most of our cheeses can be frozen for up to 2 months. Defrost in the fridge overnight and consume within 7 days.

The ice pack wasn’t frozen when my parcel arrived. Is the cheese still safe to eat?
Yes. As long as the cheese is cool to the touch, it is safe. Ice packs may thaw during transit but are designed to keep products chilled for the journey.

I’m pregnant, can I eat your cheeses?
Our cheeses aren't pasteurised. We do consider our products generally safe for pregnant and breastfeeding people, but always recommend you consult a medical professional with any concerns.

Are your cheeses nut-free?
Most of our cheeses are made from cashews. Please check the allergen information on each product page. The only one nut-free is the Bluffalo Notzarella, which is still made in the same facility where we handle nuts.

Are your products gluten-free?
Yes, all our cheeses are gluten-free.

Do your cheeses contain soya?
Some of our cheeses have soya. Please check the ingredients list if you have allergies.

What’s the best way to store my cheese?
Keep refrigerated between 3–8°C. For best quality, store sealed in its original packaging.

What’s the texture supposed to be like?
Our cheeses are crafted in small batches and may vary slightly, but each has its own intended texture (creamy, firm, spreadable, melty). Check the product description for guidance.

Why does my cheese look a little different from last time?
As an artisan product made in small batches, slight variations in colour and texture are normal, but flavour and quality remain the same.

Can I cancel or amend my order?
If your order hasn’t shipped, contact us immediately and we’ll do our best to help.

Do you offer gift wrapping or gift notes?
Yes! You can add a gift note at checkout.

Do you sell gift cards?
Yes, e-gift cards are available on our website.

Can I subscribe to receive cheese regularly?
Yes, we offer subscriptions for our bundles

Can I order your cheese for a special event or large gathering?
Yes, drop us a message and we’ll help arrange larger orders.

When will my order arrive?
We ship orders Monday to Thursday for next-day delivery. Orders placed after Thursday 12pm are shipped the following week.

Can I choose a delivery date?
Currently, we can’t guarantee exact delivery dates (though we do our best to make sure it arrives on the requested date), but you’ll receive tracking information from DPD to manage your delivery.

My parcel didn’t arrive. What should I do?
Please check your tracking link. If it shows delivered but you haven’t received it, contact us within 24 hours and we’ll investigate with DPD.

Part of my order is missing.
We’re sorry! Please email us with your order number and a photo of what you received, and we’ll get this sorted quickly.

Some products arrived damaged.
Please send us photos of the packaging and damaged items within 24 hours of delivery, and we’ll arrange a replacement or refund.

I wasn’t home when the courier tried to deliver. What happens now?
DPD will usually attempt delivery again or leave your parcel at a pickup point. Check your tracking link for updates.

Can I track my delivery?
Yes! Once dispatched, you’ll receive an email or text from DPD with a tracking link.

Do you ship outside the UK?
Currently, we only ship within mainland UK. We’re working on expanding!

Do you deliver to Scotland, Northern Ireland, or remote areas?
Yes, but delivery may take longer and sometimes cost extra. Full details are on our Shipping page.

Can I change my delivery address after ordering?
If your order hasn’t shipped yet, email us as soon as possible. Once it’s with the courier, we can’t guarantee changes.